The Holister sells men's and women's apparel online, ships to all fifty US states and nowhere else, and lists roughly 240 items across tops, denim, dresses, swimwear, sleepwear, activewear, outerwear and bags. Its terms sit across four separate policy pages. Collected in one place, they cover most of what a first-time buyer would want settled before checkout.
Orders are packed within one to two business days. Standard delivery costs $5.95 and takes five to seven business days once shipped, expedited runs $14.95 for two to three days, and overnight is $29.95. Those windows exclude weekends and holidays, and they count from dispatch, not from the moment an order is placed.
Free shipping is where the site contradicts itself. The banner across the top of the storefront promises free standard shipping over $99. Its shipping policy page puts the threshold at $75. A shopper whose cart lands between those two figures should expect the policy page to govern and check the total before assuming either.
Returns run thirty days from delivery. Postage back costs $6.95, deducted from the refund instead of charged upfront, which places the store among the many small apparel sellers that have stopped absorbing that expense. Damaged or incorrect items ship back free.
Exchanges work by email. The store issues a prepaid label and sends the replacement size once the original is in transit, so a customer is not waiting out the full round trip before the second garment moves.
One detail in the catalog deserves a shopper's attention. A large share of the outerwear is branded &SONS, a British workwear label, and it carries heavy markdowns.
A Cab Coat in grey check lists at $149.55 against $294.83. A Bonnington puffer sits at $358.92 against $512.75. An Aspen shearling coat is listed at $1,239.14. Anyone spending at that level should ask the store directly whether it is an authorized stockist for the brand, keep the order confirmation, and pay by a method that offers some route to a chargeback.
Sizing is described as true to size with a relaxed fit, each product page carries its own chart, and manufacturing is described only as both local and global, which is roughly all the site offers on where any given garment is actually made. Payment covers major cards and the usual digital wallets. Support runs by email, 9am to 6pm Eastern, Monday to Friday. No phone number and no postal address appear anywhere on the site.
The Summer Collection the store promotes in its own advertising currently returns an empty page. Its clothing stays reachable through the men's and women's menus or the full catalog, so the gap reads as a broken collection page and not as missing stock.
None of that is unusual for a storefront this new. It does mean the useful questions are the boring ones. Confirm the shipping threshold at checkout, keep the thirty-day window in view, and budget $6.95 in case the fit is wrong.